Privacy Policy

Effective Date: March 5th, 2024

Your privacy is important to us. This Privacy Notice explains what personal data we process, how we process it, and for what reasons.

This Privacy Notice should be read together with our Terms of Use and any other documents referred to in it.

Please note that we will ask for your consent before using your personal data for a purpose other than those that are set out in this Privacy Notice.

01 About estaie

We are estaie, a pioneering PropTech company revolutionizing the extended stay market. As an innovative entity, we are committed to leveraging technology to provide unmatched convenience and efficiency in the extended stay accommodation sector. We comply with local and global laws and regulations to ensure the highest standards of privacy and data protection.

This privacy notice explains how we use information about you and how we protect your privacy.

estaie is responsible for ensuring that we:

• Only collect and use the personal information necessary to provide you with a service or for our interaction with you.
• Maintain the highest standards necessary to protect your personal information.

Our Contact Details: Our Data Privacy Office monitors estaie’s compliance with the law to ensure the best possible protection for your personal information.

If you have any concerns or questions about how we look after your personal information, please contact our Data Privacy Office at the following email address: [email protected]

02 What Personal Information Do We Collect?

Personal information is anything that identifies and relates to a living person. It can include information that, when put together with other information, can identify a person.

At estaie, we are committed to the principle of data minimization and collect personal data only when necessary. The data collected may vary depending on your relationship with estaie.

We usually collect the following information:

• Basic Information: Name and contact details such as your phone number, email address, and physical address.
• Technical Information: Information required to access and use our systems and receive our services, including IP address, cookies, and service-specific technical details.
• Job Applicant Information: For job applicants, we collect additional information such as employment history, date of birth, nationality, and other relevant details to conduct background checks.
• Competition-Specific Information: For our venture studio initiatives and competitions, we may collect additional personal information such as national ID documentation, imagery, background information, CVs, references, and other relevant details.

03 Where Do We Get Your Personal Information?

We obtain most of the personal information from:

• Direct Interactions: Yourself, through your interactions with us, including via our websites and competition portals.
• Technology Usage: The technology you use to access our systems and receive our services.
• Third Parties: Referees, employers, and publicly available sources within legal boundaries.
• Additional Resources: In certain situations, we might obtain data from additional resources, such as background checks during the hiring process.

04 Why Do We Need Your Personal Information?

We use your personal information for various purposes, always ensuring it aligns with the reason it was collected. These purposes include:

• Internal Business Purposes: Corporate transactions, audits, and data analysis.
• Compliance: Legal or contractual compliance.
• Safety and Security: Ensuring public safety and security on premises.
• Service Delivery: Providing and supporting the services you access.
• System Access: Enabling you to access our systems to receive services.
• Customer Support: Investigating complaints and improving services.
• Research and Development: Researching and planning new services and improving current ones, including venture studio initiatives and competitions.
• Crime Prevention: Preventing and detecting crime and fraud.

05 Our Use of Cookies on Our Website

We use cookies to improve your experience on our website and collect web statistics based on your IP address. This information helps us enhance your user experience by understanding how you use our site.

06 Who Do We Share Your Personal Information With?

We share your information only when necessary and in compliance with applicable regulations:

• Legal Obligations: Sometimes we have a legal duty to provide personal information to other organizations, including disclosures required by law to detect or prevent fraud.
• Service Providers: We may share your personal information with organizations that store personal information on our behalf or help deliver our services. We always have agreements in place to ensure these organizations comply with data protection laws.
• NEOM Group: We share some personal information within the estaie group to ensure successful service delivery.

07 How We Protect Your Information

We protect your data through a combination of technical and organizational measures:

• Access Controls: Controlling access to systems and networks.
• Staff Training: Training staff on data protection.
• Data Storage Controls: Implementing controls over where data is stored.
• Data Deletion: Deleting personal information when no longer needed.

08 How Long Do We Keep Your Personal Information?

We retain your personal data only as long as necessary for the purposes it was collected, considering legal, regulatory, accounting, or reporting requirements. We regularly review our data retention periods to ensure we are not keeping your data longer than necessary.

09 Your Rights in Relation to Your Personal Information

Under applicable laws, you may have rights in relation to your personal data, including:

• Access: Right to access the personal data we hold about you.
• Portability: Right to receive your personal data.
• Information: Right to be informed about the purposes of data collection and processing.
• Restriction: Right to restrict processing in certain cases.
• Rectification: Right to rectify and update your personal data.
• Deletion: Right to request deletion of your personal data.
• Objection: Right to withdraw consent and object to processing.

These rights may be subject to certain exemptions, such as legal obligations or the necessity of data for contract performance.

10 How to Exercise Your Rights

You can exercise these rights or ask questions by contacting us at: [email protected]

11 Privacy Notice Changes

We may revise this Privacy Notice at any time by updating this page. All changes will be posted here so you will always know what information we gather, how we use it, and whether we disclose it to anyone.

Join Us in Revolutionizing PropTech

estaie is at the forefront of creating a more efficient, transparent, and user-friendly extended stay market. By choosing estaie, you are supporting innovation and sustainability in the hospitality industry. Discover how a career with estaie will give you the skills and opportunities to fulfill your potential and play a leading role in building the cognitive communities of the future.